Reviews

Customer reviews across the marketplace

Average rating+0.06

4.61 ★

across 18.4k reviews

Reviews · 30d+7%

2,850

+7% vs last month

Without replyAbove

33%

target under 10%

In moderationAction

3

flagged by customers or AI

AVERAGE RATING

4.61

from 18,412 reviews

VS LAST QUARTER+0.06 ↑

CATEGORY AVG4.38 +0.23

THIS WEEK322 reviews

Click a rating to filter the feed below5★ +2.1%4★ −0.8%3★ −0.6%2★ −0.4%1★ −0.3%

Weekly average7 of 12 weeks above goal

Goal 4.50

Jul 27Aug 24Sep 21Oct 12

Sentiment by topic

74% positive12% neutral14% negativefrom 4,218 tagged mentions

Lena K.Verified purchase2h ago · DE

★★★★★Published

Merino Crew Knitby Nordic Thread

Softest knit I own

Beautiful quality, true to size and super warm. Already ordered a second color.

Nordic Thread repliedThank you Lena! The forest green is back in stock on Friday.

3 found helpful

Marco P.Verified purchase11h ago · IT

★★☆☆☆Published

Stoneware Mug Setby Kaya Ceramics

Arrived chipped

One of the mugs had a chip on the rim. Packaging was too thin for ceramics.

Kaya Ceramics repliedWe are sorry about the chipped mug. A replacement is on its way and the boxes now ship double-walled.

10 found helpful

Sofie D.Verified purchase20h ago · DK

★★★★☆Flagged

Linen Beddingby Atelier Brun

Lovely, runs a bit large

Great fabric and color, but I would size down next time.

Flagged · Off-topic / spam

17 found helpful

Jonas B.Verified purchaseYesterday · NO

★★★★★Published

Fjord Parkaby Nordic Thread

Worth every euro

Kept me dry on a week of rain in Bergen. Pockets are well placed.

Nordic Thread repliedThank you Jonas! Happy it held up in Bergen weather.

24 found helpful

Amira H.Yesterday · FR

★☆☆☆☆Needs reply

Desk Lamp Haloby Lumen Home

Stopped working after a week

The touch dimmer died after 8 days. Still waiting for a reply from the seller.

31 found helpful

Tom W.Verified purchaseYesterday · NL

★★★★☆Hidden

Silk Pillowcaseby Velvet Fox

Fast delivery

Came in two days, well packed. Fabric is nice, slightly thinner than expected.

38 found helpful

MODERATION QUEUE

3

  • Sofie D.★★★★20h ago

    Great fabric and color, but I would size down next time.

    Off-topic / spam

  • Luca F.★★★★★3 days ago

    Gift-wrapped beautifully and the note was handwritten. Love it.

    Suspected fake review

  • Ida J.★★★Oct 12

    Does the job, but the straps feel cheap compared to the photos.

    Offensive language

PRODUCTS · BY RATING

Top rated

  1. #1★ 4.9
  2. #2★ 4.8
  3. #3★ 4.8

Needs attention

  1. #1★ 3.1
  2. #2★ 3.6
  3. #3★ 3.8

REPLY TEMPLATES

  • Thank youused 128×

    Thank you so much for the kind words — we are thrilled you love it!

  • Sorry + fixused 64×

    We are sorry about this. We have sent a replacement and a prepaid return label to your email.

  • Sizing helpused 31×

    Thanks for the feedback! Our size guide now notes this model runs large — we recommend one size down.

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